Brampton Transit received the Service Excellence award at the Canadian Urban Transit Association (CUTA) annual conference in Toronto.
CUTA hosts urban planners and transit professionals from across Canada at its yearly conference and hands out corporate awards in categories such as innovation and environment. The Service Excellence award was specifically created this year to recognize the unique success and unprecedented ridership growth on Brampton Transit’s Züm Bus Rapid Transit service (BRT).
Pronounced zoom, the Brampton service was designed from the ground up to provide residents with efficiency, high frequency and comfort. Züm, launched in fall 2010, now has five routes that service major corridors across the city, making local and regional connections. In September 2018, the Züm Bovaird service was extended to Malton GO Station – another key regional connection.
The success of the BRT service and across all Brampton Transit lines is unmatched in Canada. Since 2009, Brampton’s population has grown by 22 per cent, while Brampton Transit’s ridership has increased by more than 120 per cent. Ridership continues to grow in 2018. As of August 2018, ridership has increased by 17 per cent compared to 2017.
“The award in Service Excellence from CUTA is an honour for our city and transit system,” said Alex Milojevic, Brampton Transit general manager. “We’re working hard to continue to deliver the kind of service residents expect from a major, urban, forward-thinking city. We remain committed to our riders, to an innovative and smart transit system and to service excellence.”